cv 444's Privacy Policy

1. Introduction and Scope of Application

cv 444 is an online entertainment platform providing casino games, sports betting and related services to users in Bangladesh. This Privacy Policy ("Policy") applies to cv 444's website, mobile application and all associated digital services.

The purpose of this policy is to clearly inform you what personal information cv 444 collects from you, why it is collected, how long it is retained, and when or how it may be shared with third parties. Our Terms and Conditions, together with this Privacy Policy, form the complete legal basis of our relationship with you.

By using our platform, you are considered to have accepted the terms set out in this policy. If you disagree with any part of it, please contact us before using our services or refrain from using them.

2. Types of Information Collected

cv 444 collects personal information in the categories listed below as needed to provide its services:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Username and password
• Correspondence address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, Rocket or Upay account number (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history

2.4 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Location on the platform and activity logs

2.5 Gaming Activity Information

• Game history, bet amounts and results
• Bonus claims and usage details
• VIP level and rewards history
• Session duration and frequency

3. How Information Is Collected

cv 444 collects your information in several ways:

• Directly provided information: What you fill in yourself during registration, login, deposit or withdrawal.
• Automated collection: Through cookies, log files and similar technologies while you use the platform.
• From third parties: Through identity verification or fraud prevention services.
• Support communications: Information exchanged during live chat or email contact.

4. Purpose of Using Information

cv 444 uses collected information only for the purposes described below:

4.1 Account Management

Personal information is essential for creating, verifying and managing your account. This includes identity verification (KYC), password recovery and sending account security notifications.

4.2 Processing Financial Transactions

Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer. A record of every transaction is kept.

4.3 Service Improvement

By analysing user behaviour and preferences, cv 444 works to continuously improve its game offerings, bonus structure and overall experience.

4.4 Security and Fraud Prevention

Technical information is analysed to prevent unauthorised access, money laundering, fraudulent activity and account hacking.

4.5 Communication and Support

Contact information is used to respond to your requests or complaints, send important service-related notifications and, where applicable, send promotional messages.

4.6 Responsible Gaming

cv 444 uses gaming activity information to identify patterns of excessive play and takes active steps to ensure responsible gaming.

5. Disclosure and Sharing of Information

cv 444 never sells or rents your personal information. However, information may be shared with third parties in the following circumstances:

5.1 Service Providers

Essential service providers such as payment processors, identity verification services, game software providers (such as Pragmatic Play, PG Soft, Evolution) and customer support platforms receive only the information needed to carry out their work. They may not use this information for any other purpose.

5.2 Legal Obligations

Providing information in response to a court order or a lawful request from a law enforcement authority may be a legal obligation of cv 444.

5.3 Business Restructuring

In the event of a merger, acquisition or asset transfer, user data may be transferred to the new entity, but the obligations of this policy will continue to apply.

6. Cookies and Tracking Technologies

The cv 444 platform uses cookies and similar tracking technologies. These store small data files in your browser that personalise your experience in future sessions.

6.1 Cookie Categories

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your language preference, game history and interface settings.
• Analytics cookies: Help us understand which parts of the platform are used most.
• Marketing cookies: Used to show relevant advertisements and offers.

You can disable cookies through your browser settings, but doing so may cause some features of the platform to not work correctly.

7. Data Storage and Security

7.1 Retention Period

cv 444 retains your personal information for as long as your account is active or the need to provide services exists. Even after an account is closed, some information may be kept for a defined period due to legal obligations.

7.2 Security Measures

To keep your information secure, cv 444 follows the technical and organisational measures listed below:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information (passwords, payment details) is stored using industry-standard hashing and encryption.
• Regular security audits and vulnerability assessments are conducted.
• Access controls — only authorised staff may access personal information.
• Two-Factor Authentication is supported.

However, complete security on the internet cannot be guaranteed. In the event of a data breach, cv 444 will notify affected users as soon as possible.

8. Your Rights

cv 444 believes that users have authority over their own data. Accordingly, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: A request to limit the scope of how your information is used.
• Right to portability: The right to receive your information in a structured format.
• Right to object: The right to object to your information being used for marketing or profiling.

To exercise any of these rights, contact our support team via live chat or email. We are available 24/7 in both Bengali and English.

9. Third-Party Services and Links

The cv 444 platform may integrate certain third-party services, such as payment gateways or game providers' software. These third parties have their own privacy policies and cv 444 is not responsible for their data practices.

Before visiting any third-party site or service, you are advised to read their own privacy policy.

10. Protection of Minors

All casino and betting activities on cv 444 are for persons aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification is in place at the time of registration. If we become aware that a minor's information has been collected unintentionally, we will immediately delete that information and close the associated account. For more details, visit our About Us page.

11. Policy Changes and Updates

cv 444 reserves the right to update this Privacy Policy as needed. If a significant change is made, the "Last Updated" date at the top of the page will be changed and a notification will be sent to the registered email address.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

12. Contact and Complaints

If you have any questions, comments or complaints about this Privacy Policy, or wish to exercise any rights regarding your information, contact us through the following: